Frequently Asked Questions
Do you offer payment plans?

Yes! We understand that the costs associated with school or a new practice can start to add up. Please reach out to our Solutions Team to better understand our payment options.

Can I schedule an appointment online for fitting?

Yes! LumaDent is always here to help. Give our Solutions Team a call or schedule a video conference and our talented team will walk you through measuring your loupes. Don't forget to check out our Vario Loupes (link: https://www.lumadent.com/ep-variowd), too! Our latest version of loupes allow you to customize your IPD, WD, Declination Angle, and Ocular Height without having to schedule an appointment.

Can I order accessories online?

Of course! While we do recommend you do not use our loupes and headlights with another brand's loupes and headlights (as it will void the warranty), you can absolutely order a wide range of accessories online for your new loupes such as straps, carrying cases, nose pads, and more.

Do you have a buyback program?

At the moment, LumaDent does not currently have a buyback program. But, we do offer unparalleled discounts for students and faculty! Head to our store page to review deals or contact our Solutions Team for more information.

Does LumaDent attend industry events?

Absolutely! Head over to our events page to see where we'll be and when. If you are looking for information on partnerships or potential sponsorship opportunities, please reach out to events@lumadent.com.

Is LumaDent hiring?

We're always looking for opportunities to add more members to our growing team! From solutions and engineering to marketing and shipping, we have a wide range of jobs available. Head over to the employment page to read about our job opportunities.

Can I use my HSA to pay for my loupes?

Yes! Depending on the requirements of your HSA, ergonomic items such as the ErgoPrism loupes are eligible for reimbursement with a Letter of Medical Necessity (LMN) with a flexible spending account (FSA), health savings account (HSA), or a health reimbursement arrangement (HRA). Ergonomic items are not eligible with a limited-purpose flexible spending account (LPFSA) or a dependent care flexible spending account (DCFSA).

How can I order custom-made loupes online without a Sales Rep?

The process is actually very simple! After placing your order, we'll send you an ErgoFit Kit to collect what we need.

Is LumaDent attending any events close to me?

Absolutely! Head over to our Events page to see which industry events we will be attending.

Does LumaDent have any international distributors?

Our list of Global Partners is growing, and you may have one near you if you're outside the USA.

Are there any LumaDent Sales Reps in my area?

Our growing team of Sales Reps cover many major metro areas from coast to coast.

Where is the LumaDent corporate office and what are the hours of operation?

We are located at 10437 Double R Blvd in Reno, NV. Walk-ins are welcome! We're open 7am-3pm Monday-Friday.

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LumaDent, Inc.
10437 Double R Blvd
Reno, NV 89521