FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Vario Loupes :
How do I adjust X part of the loupes?/What part of the loupes should I adjust to eliminate X(shading, double circles, etc)?
Adjust the Interpupillary distance and ensure the loupes are centered properly on your eyes.
Can I purchase Vario Loupes for any frame? Even non-LumaDent frames?
Vario Loupes are designed for LumaDent frames but may be compatible with some non-LumaDent frames—contact support for specifics.
Do I need any tools to set up and adjust Vario Loupes?
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What's the best magnification for me?
The best magnification depends on your specific needs and tasks. Common choices range from 2.5x to 4.5x.
TTL Loupes :
If I see double circles/shading/etc, what can I do to fix it?
Adjust the Interpupillary distance and ensure the loupes are correctly aligned with your eyes.
How do I use Vario WD? Does it change the focus of my loupes?
Vario WD adjusts the working distance without affecting the focus of your loupes.
How do I swap the nosepad on my frames for a different size?
Gently pull off the existing nosepads and snap the new one into place.
What cleaning products are safe to use on my loupes?
We recommend using OPTIM 1 Disinfecting Wipes (or, without those, apply mild soap and water to your cloth).
WaveLUX :
Why isn't my headlight/battery turning on?
Ensure the battery is fully charged and properly connected. Check for any loose cables.
Why is my headlight flickering on and off?
This could be due to a low battery or a loose connection. Check the cables and battery charge.
How long will the battery last and how long should I charge it for?
The battery typically lasts 12 hours, per battery. Charge for 2.5 hours.
ProLUX :
Why isn't my headlight/battery turning on?
Ensure the battery is charged and properly connected. Check for any loose connections.
How long will the battery last and how long should I charge it for?
The battery usually lasts 40 hours, per charge. Charge it for 3 hours.
How do I change the brightness of my headlight with this battery?
Use the control button on the battery pack to adjust brightness levels.
AirLUX :
Check if the battery is charged and securely connected. Inspect for loose cables.
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How long will the battery last and how long should I charge it for?
- The battery lasts about 3 hours, per battery and should be charged for 3 hours.
Others :
Are there different color options available for the headlights? (Warm, neutral, cold)
Yes, LumaDent offers various color temperatures. Contact support for available options.
How do I use the mag-strap?
Attach the mag-strap to the temple arms of your loupes for added security.
Does LumaDent ship orders internationally?
Yes, LumaDent ships orders internationally. To find out more about shipping rates and delivery times for your location, please contact our customer service team or check the shipping options during checkout.
How do I choose the right magnification for my loupes?
Choosing the right magnification for your loupes depends on your specific needs and preferences. Here are some tips:
- Use Case: Higher magnification (e.g., 3.5x or 4.5x) is typically used for detailed procedures, while lower magnification (e.g., 2.5x) provides a wider field of view and is suited for general use.
- Comfort and Field of View: Consider the field of view and working distance to ensure comfort and effectiveness. Try different magnifications if possible to see what works best for you.
- Consultation: Our customer support team can assist in selecting the right magnification based on your specific requirements and usage.
What is the warranty on LumaDent products?
LumaDent offers a warranty on its products to cover defects in materials and workmanship. The warranty period may vary by product, so please refer to the specific warranty information provided with your product or contact our support team for details.
How do I properly clean and maintain my loupes and headlights?
To ensure the longevity of your loupes and headlights, follow these guidelines:
- Cleaning: Use a soft, lint-free cloth and a lens cleaner specifically designed for optical equipment. Avoid using abrasive materials or harsh chemicals.
- Maintenance: Regularly check for any damage or loose parts. Store your loupes and headlights in a protective case when not in use.
- Consult the Manual: Refer to the user manual for specific cleaning and maintenance instructions for your model.
What is the typical delivery time for LumaDent orders?
Delivery times vary depending on your location and the shipping method selected. Typically, domestic orders are delivered within 3-5 business days, while international orders may take longer. For precise delivery estimates, please check with our customer service team or refer to the shipping information provided at checkout.
How can I troubleshoot my loupes and headlight?
If you're experiencing issues with your loupes or headlight, try the following troubleshooting steps:
- Check Connections: Ensure all connections are secure and properly aligned.
- Inspect for Damage: Look for any visible signs of damage or wear.
- Consult the Manual: Refer to the troubleshooting section of the user manual for specific issues.
- Contact Support: If problems persist, contact our technical support team for further assistance.
Can I upgrade my existing LumaDent headlight to the 360 Pro?
Yes, you can upgrade your existing LumaDent headlight to the 360 Pro model. Please contact our customer service team to discuss upgrade options and compatibility with your current equipment.
How do I contact LumaDent for technical support?
You can contact LumaDent's technical support team through the following methods:
- Email: support@lumadent.com
- Phone: +1-800-123-4567
- Website: Visit our support page for additional resources and contact forms.
How Do I Remove the NamePlate for my combo case?
- Gently pry it off with a flat tool.
- Run dental floss under the nameplate from one edge to another edge.
Does LumaDent offer Payment Plans and Monthly Installments?
LumaDent offers payment plans With ShopPay. You can split your purchase into 4 interest-free payments for orders over $50. Just select 'Installments' at checkout to use this option.
