Award-winning Loupes and Headlights for Dentists, Hygienists and Students

FAQ

General

What are your hours of operation?

We are open Monday through Friday from 7am to 3pm Pacific Standard Time.

Where is the LumaDent corporate office?

LumaDent is located at 10437 Double R Blvd in Reno, NV.

Are there LumaDent Sales Reps in my area?

Our Schedule Demo page features a list of all our regional Sales Reps, including their location and contact information.

Is LumaDent attending any industry events?

Absolutely! Head over to our Events page to see where we'll be.

How can my dental event be sponsored by LumaDent?

Thank you for your interest in the LumaDent brand! Please contact us via email at [email protected] regarding any potential sponsorship opportunities.

Will LumaDent offer charitable donations?

We do support nonprofits that align with our brand and business with in-kind donations to assist with charitable fundraising efforts or solving critical issues while empowering those who face the hardest challenges in life. Please contact us via email at [email protected].

Does LumaDent offer any warranty on it's products?

We do! Our products feature our Standard Warranty and if you're a student you get to take advantage of our Extended Student Warranty. You can learn more on our Warranty Page.

How long does it take to service a product?

We make it a priority to quickly service your products! We can service your Headlight Packages in 1-2 business days and Loupes in 7 business days (does not include shipping time). For any service related questions or issues, please Contact Us.

What is the LumaDent return policy?

We offer a 45 day risk-free trial with all of our products. This trial period begins once you receive your order (the day that says "Delivered" on the shipment tracking). For more details please visit our Warranty page.

How long does shipping take?

Shipping times vary, but within the USA most orders are delivered within 2-3 business days after leaving our facility. International times will vary and customs or other fees may apply. Customs, duties, taxes, fees, or any other sort of import tax or fee is NOT included in our pricing. You are responsible for these costs.

Does LumaDent ship to international addresses?

Absolutely! We do cater to the needs of international customers. Read more about it in our blog: LumaDent Worldwide.

Can I ship to a PO Box?

Yes - excluding Loupes orders. All Loupes orders are shipped via UPS and are therefore unable to be delivered to PO Boxes. We will need a physical address to ship your Loupes.

What should I do if there is an error while I'm trying to place an order online?

Give our Solutions Team a call at 775-829-4488 and they will assist you.

How long will it take to receive my Loupes?

All Loupes orders are custom made and completed within 1-4 weeks depending on magnification, Rx add-ons and other factors.

Does LumaDent accept PayPal?

We currently accept PayPal© for both online orders and at dental events.

Which credit cards does LumaDent accept?

Visa, Mastercard, Discover and American Express.

Does LumaDent add sales tax to the order?

Only if you live in Nevada. Otherwise, no.

Do you offer any discounts?

We currently offer discounts to DentalTown© members, active duty military and students. Please Contact Us for more information.

How do I get a job at LumaDent?

Head over to the Employment page to read about our job opportunities.

Can I expedite processing and/or shipping?

Most likely yes. It depends on what you'd like to order and what time of day it is. Please call us at <a href="tel:7758294488" style="color:dodgerblue">775-829-4488</a> and we can assist you.

Does LumaDent have any international distributors?

Yes, we currently have a few distributors. Please Contact Us for more information.

Loupes

What is the production time for your Loupes?

That depends on the order - it ranges anywhere from 1 week to 6 weeks. The specific production time for your loupes is shown on the product page when you are placing your order.

Generally:

Traditional TTL and Flip-up Loupes: 1-2 weeks
ErgoPrism Loupes: 4-6 weeks

How do I get measured for your Loupes?

Actually, there really isn't any measuring involved - all we need is 2 images from you wearing one of our ErgoFit Frames and we can do the rest. To learn more about the process, check out this Youtube video.

Can I use PPE with your Loupes?

Of course! Our LumaShield is designed to work with all Loupes. Additionally, because of their design, our ErgoPrism Loupes fit under some face shields where other Loupes cannot.

Do I need a Sales Rep to measure me for my Loupes?

We have Sales Reps in multiple cities. You can see if there is a Sales Rep is in your area by clicking "Contact" on the top menu and then "Sales Reps". If there is a Sales Rep near you then please contact them for an in-person demo meeting. If not, then we have created an accurate and easy self-measuring system where you can get fitted by yourself.

Where can I find instructions for taking Loupes Measurements?

Right here. You can also read about what the measurements are and why we need them in our Blog.

Headlights

Are LumaDent's headlights compatible with my (insert any brand here) Loupes?

Yes.

Can I mix and match your products with other brands?

We do not recommend using any of our lights, batteries or accessories with any lights, batteries or accessories provided by another company. This will void your warranty and may result in damage to your LumaDent products.

What is the diameter of the light beam?

The size of the beam will depend on your working distance. As an example, the light beam is ~5.15" (~131mm) across at a 20 inch working distance.

Are there instructions on how to mount and use your headlight?

Yes, we have many Instructional Guides to assist you with our products.

LumaShield

Will LumaShield fit over my Loupes and Headlight?

Yes it will!

LumaShield fits over all known Loupes and Headlights. Scrolling through the images here, you can see it being used with our TTL and Flip-up Loupes AND our wireless and wired LED Packages.

As long as you are using the included Foam Spacers, you should have no issues using LumaShield with Loupes and Headlight. If you are experiencing an issue, please contact us for assistance.

Does LumaShield flip-up?

Yes it does!

You can easily flip LumaShield up when you need to. It even has several varied positions where it will stay in place and out of your way.

Will LumaShield fog up when I use it?

No, it will not!

Every LumaShield comes with an anti-fog coating to make sure you don't get bogged down and unable to see.

My LumaShield seems foggy, though...

Every LumaShield comes with a protective film over the Front Shield - be sure you peel it off before use. Much like peeling the protective film off of a new cell phone screen.

Is LumaShield adjustable?

LumaShield includes an elastic strap on the back which is easily adjustable with a simple button push.

One size fits all!

Can I clean and re-use LumaShield?

LumaShield is easy to clean, re-usable and disposable. You can wipe or soak them with cavicide or simple soap and water and use them again.

Each LumaShield package also comes with 10x Front Shields, so you can quickly swap in a fresh one if needed.

Is it possible to mount my headlight on the outside of LumaShield?

Yes, it is possible!

You'll need the Universal Magnet Mount for Face Shields.

Can I buy replacement shields?

We sell replacement Top Shields and Front Shields in multi-packs, available here.

What are the LumaShield specs?

Width: 11 inches
Height: 7.5 inches
Thickness: 0.18mm
Weight (fully assembled with foam spacers): 2oz
Color options: Blue and White