Student Warranty
Effective for Orders Placed as of August 2023.
About This Warranty
The Student Warranty includes full coverage under LumaDent’s General Lifetime Loupes Warranty, plus the following exclusive benefits available only to students enrolled in an eligible academic program for up to 4 years or until graduation — whichever comes first.
Student-Exclusive Benefits
Extended 4-Year Coverage
- Student coverage lasts through four years of school or until graduation.
- After expiration, coverage continues under the General Lifetime Warranty for the original purchaser.
Unlimited Rx Changes
- Students can request unlimited prescription updates to their lenses or oculars.
Note: Service fees still apply for:
- Progressive lenses
- High-index lenses
- Blue blocker coatings
Repairs & Service
Student Pricing for Repairs
- Serviceable repair (collimation, re-glue, minor adjustments) - $0
- Battery or headlamp (if non-serviceable) - $50
- Frame replacement (if non-serviceable) - $100
Conditions
- Serviceability is determined by LumaDent's QA Team.
- Repairs will only be performed if the item is deemed serviceable.
- Drops, accidents, or applying adhesive will void the warranty.
- If voided, repairs are still available but may incur standard service costs (e.g. $500 rebuild).
Prepaid Shipping (U.S. Students Only)
- Loupes repairs: LumaDent provides prepaid labels both ways for service.
- Battery/headlamp repairs: Students are responsible for shipping costs.
Hassle-Free Trial: Returns & Exchanges
45-Day Trial Period
- Products may be returned or exchanged multiple times within the 45-day window.
- If exchanged, the 45-day trial restarts upon receipt of the new product.
Returns
- Students are responsible for return shipping costs.
Non-refundable charges apply to:
- Prescription lens services (progressive, high-index, blue blocker)
Exchanges
- Free for equal-value items.
You may exchange for
- Battery color or LED configuration
- Frame style, size, or color
- Magnification level
- Mount type
- Switching between TTL / Flip-Up, Galilean / Prism
Price differences (if any) must be paid or refunded before shipment.
Not Covered (Same as General Warranty)
Even during the student period, the following will void your warranty:
- Mishandling or accidents (e.g., dropping, crushing, scratching)
- Application of adhesives or unapproved chemicals (e.g., alcohol, bleach, CaviWipes™)
- Unauthorized modifications or improper repairs
- Use of autoclaves or chemiclaves
- Shipping damage or loss not covered by LumaDent
- Wear-and-tear on replaceable components (e.g., nose pads, straps)
Transition to General Warranty
After your 4-year student period ends or you graduate:
- You will automatically transition to our General Lifetime Loupes Warranty
- Standard service pricing applies thereafter (e.g., $500 rebuild fee, no frame remake)
Need Help?
Contact the LumaDent Solutions Team for questions about your student eligibility, claim status, or transition timeline.
