This Privacy Policy explains how ErgoFit Frame collects, uses, stores, and protects user information when using the ErgoFit Frame mobile application.

By using ErgoFit Frame, you agree to the collection and use of information as described in this Privacy Policy.

ErgoFit Frame is owned and operated by:

Lumadent
10437 Double R Blvd, Reno, Nevada 89521, United States of America
info@lumadent.com

For any privacy-related questions, data requests, or concerns, users may contact us at the email address above.

ErgoFit Frame is developed and maintained by Softweb Techies on behalf of LumaDent.

Information We Collect

ErgoFit Frame may collect the following types of information:

Personal Information

Users may provide personal information directly through the app, such as:

• Name
• Email address
• Contact detailsMeasurement-related information
• Any information submitted through forms or support requests

Camera and Image Data

ErgoFit Frame may request access to the device camera or photo library to help users measure, fit, or evaluate frame-related details.

Camera or image data is used only for the purpose of providing the app’s measurement or frame-fitting features. We do not use camera access without user permission.

Device and Usage Information

The app may automatically collect limited technical information, such as:

• Device type
• Operating system
• App version
• IP address
• Usage activity
• Crash logs
• Diagnostic data

This information helps us improve app performance, fix errors, and maintain app security.

How We Use the Information

We may use collected information for the following purposes:

• To provide the main features of ErgoFit Frame
• To process frame measurement or fitting-related data
• To improve app performance and user experience
• To provide customer support
• To detect, prevent, and fix technical issues
• To maintain the security of the app
• To comply with legal obligations, where required

We do not sell users’ personal information.

User Permissions

ErgoFit Frame may ask for permission to access features such as the camera, photo library, or device storage.

Users can allow or deny these permissions through their device settings. Some app features may not work properly if required permissions are denied.

Data Sharing

We do not share personal information with third parties except in the following cases:

• When required to provide app services
• When using trusted service providers for hosting, analytics, support, or technical operations
• When required by law, regulation, legal process, or government request
• When necessary to protect the rights, safety, or security of users, the app, or the company

Any third-party service providers are expected to handle user data securely and only for the purpose of providing services to ErgoFit Frame.

Data Storage and Security

We take reasonable technical and organizational measures to protect user information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of electronic storage or transmission over the internet is completely secure. While we work to protect user data, we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to provide the app’s services, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

When personal information is no longer required, we will delete it or anonymize it where reasonably possible.

User Rights

Depending on the user’s location and applicable law, users may have the right to:

• Access their personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Withdraw consent where processing is based on consent
• Object to certain types of data processing
• Request restriction of processing
• Request a copy of their personal data