New Launch! Ergo Max Ti

Terms of Service

Overview

This website is operated by LumaDent, Inc. Throughout the site, the terms "we," "us," and "our" refer to LumaDent, Inc. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

Our online store is hosted and powered by Shopify Inc. They provide us with the e-commerce platform that allows us to sell our precision products and services to you.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service," "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site.

Please read these Terms of Service carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Section 1: Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least 18 years of age. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

A breach or violation of any of the Terms will result in an immediate termination of your Services.

Section 2: General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted over various networks. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission by us.

Section 3: Product Customization and Measurement Accuracy

LumaDent products include precision-engineered optical instruments, including Through-The-Lens (TTL) loupes, built to specific custom measurements.

  • User Responsibility: You are responsible for providing true, accurate, and complete optical data, including Interpupillary Distance (IPD) and Clinical Working Distance.
  • Correction Fees: TTL loupes cannot be modified or adjusted easily after manufacturing. Modifications requested outside of your initial 45-day trial period will be subject to a standard laboratory remake or rebuild fee, typically $500 USD, in addition to applicable shipping costs.

Section 4: Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email or billing address/phone number provided at the time the order was made.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

Section 5: Modifications to the Service and Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

Section 6: Shipping and Returns

Your use of our shopping services, delivery turnarounds, geographical restrictions, and return conditions is governed directly by our Shipping Policy and Return & Exchange Policy. Please review those dedicated resources to understand trial timelines, non-refundable components, and international destination limitations.

Section 7: Third-Party Links and Tools

Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites.

Section 8: Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

  • Clinical Product Performance: Our products are designed as auxiliary tools for dental and medical professionals. They do not replace proper clinical training, diagnostic skills, or professional judgment.
  • Warranty Exclusion for Prohibited Chemicals: Our products are built with specialized optical coatings and materials. The use of unapproved chemical disinfectants, including but not limited to CaviWipes, alcohol, bleach, glutaraldehydes, iodophors, or exposure to autoclave and chemiclave machines, will permanently damage the equipment. You are responsible for any damage caused by misuse, improper cleaning, chemiclave exposure, or unauthorized modifications. Please consult our official Care and Maintenance manuals for approved cleaning protocols.

In no case shall LumaDent, Inc., our directors, officers, employees, or affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of any of our products or services.

Section 9: Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Nevada, United States, without regard to conflict of law principles. Any legal actions arising from these terms must be handled in the appropriate courts located in Reno, Nevada.

Section 10: Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

Section 11: Contact Information

Questions about the Terms of Service should be sent to us at:

Support
About Us
Contact