FAQ Accordion

Frequently Asked Questions

Find answers to common questions below.

What is the return policy?

Our return policy allows returns within 45 days of receipt. Simply send the product back in its original packaging, and we'll give you a full refund, minus a $150 customization fee and the initial shipping and handling charge.

  • Shipping fees are non-refundable.
  • Prescription services for loupes are non-refundable.
  • The customer returning the product is responsible for covering the shipping costs.
  • Refunds will not be issued for final sale items.
  • If your product has been damaged, misused, or modified, it may not qualify for a return.

How can I contact support?

You can contact our support team via email at support@example.com or call us at (123) 456-7890.

What does the Lifetime Loupes Warranty cover?

The Lifetime Loupes Warranty covers defects in materials and workmanship, ensuring your satisfaction and the longevity of our products.

  • Frames - Temple Arms, Hinges, Carrier Lens
  • Telescopes/Oculars & Adhesive - Loose Oculars, Adhesive/Glue, Seals, Collimation

What is not covered by the Lifetime Loupes Warranty?

The warranty does not cover normal wear and tear, misuse, unauthorized tampering, or damage caused by improper use. Specific exclusions include:

  • Mishandling, improper use, neglect (dropped, kicked, scratched, stolen).
  • Unauthorized tampering, guideline non-compliance, unapproved alterations.
  • Shipping issues (e.g., packages lost in the mail).
  • Normal wear & tear (e.g., scratches, discolorations, and frame chips).
  • Restricted chemical use (e.g., Using adhesives, glutaraldehydes, iodophors, alcohol, bleach, CaviWipes™, or Autoclave/Chemiclave machines with any of our products will void the warranty).
  • External factors beyond our control.

What does the Headlight Warranty cover?

Our Headlight Warranty covers your LumaDent headlight against defects in materials and workmanship, including the headlight itself, battery pack, charger, wires, and cables.

  • Headlamp (LED) - 2 Years
  • Battery Pack & Charger - 1 Year
  • Mounts & Linkage Arms - 1 Year
  • Wires & Cables - 6 Months

What is not covered by the Headlight Warranty?

The Headlight Warranty can be voided for the following reasons:

  • Instances of liquid damage affecting headlights and batteries
  • Neglect:
    • Unauthorized tampering (e.g., services to products performed by a 3rd-party not authorized by LumaDent).
    • Non-compliance with product user manuals, maintenance guidelines, or warnings.
    • Standard wear & tear (e.g., scratches, discolorations, chips, accidents, mistreatment, or events beyond the reasonable control of LumaDent).
  • Improper handling/inappropriate usage