Effective for Orders Placed as of August 2023.
View Legacy Warranty.
The LumaDent warranty offers comprehensive coverage to ensure your satisfaction and the longevity of our products. Whether you are a dentist, hygienist, surgeon, EFDA/EDDA, or are following a different path–such as a career in biology, electronics, jewelry, or anything in between where seeing clearly is paramount, the experts at LumaDent are here to help you reach ultimate precision when it comes to your craft.
The LumaDent warranty offers comprehensive coverage to ensure your satisfaction and the longevity of our products.
Our Lifetime Loupes Warranty guarantees that all LumaDent products are free from defects, and we commit to servicing or replacing any part found to be defective. While the Lifetime Loupes Warranty covers prescription updates, service fees may be incurred for loupes containing progressive lenses, blue blockers, or high-index lenses.
The normal wear and tear associated with the daily use of any of our products is not covered by the warranty. All frames contain components classified as replaceable maintenance parts, which are also exempt from this warranty. This includes but isn't limited to components such as nose pads and auxiliary accessories such as loupe straps. Coverage will be determined by the Quality Assurance Team to ensure that your product issue was not due to manufacturer error or user misuse.
The following will void the warranty:
Award-winning headlights deserve award-winning coverage. LumaDent takes pride in offering a robust and comprehensive warranty for our exceptional headlight products. We stand firmly behind the quality and durability of our headlight systems, which is why we provide a generous warranty to our valued customers.
Our Headlight Warranty covers your LumaDent headlight against defects in materials and workmanship, ensuring your investment is protected. Our Headlight Warranty covers various components, including the headlight itself, battery pack, charger, wires, and cables, offering peace of mind for your essential tools.
Note: The coverage provided by LumaDent does not indicate the lifetime of the product. While LumaDent's coverage details may specify the extent of protection or warranty that comes with our dental and surgical headlights, it does not necessarily reflect how long the product will remain operational or in good condition. The actual lifespan of LumaDent products can be influenced by various factors, including usage frequency, maintenance practices, and environmental conditions in the dental or surgical setting.
Our Quality Assurance Team has sole authority to determine defects and whether a unit qualifies for repair or replacement.
At LumaDent, your satisfaction is our top priority. If you're not completely happy with our products, you can return them within the first 45 days of receiving your order. Simply send the product back in its original packaging, and we'll give you a full refund, minus a $150 customization fee* and the initial shipping and handling charge.
*The $150 customization fee ONLY applies to ErgoPrism TTL loupes. This fee helps cover the costs associated with crafting and customizing the ergonomics of this LumaDent products, which is tailored to your specific needs and preferences. We appreciate your understanding as it ensures we can maintain the highest quality and craftsmanship of our custom-made products that our customers have come to expect. If you have any questions or concerns, please don't hesitate to contact our customer solutions team.
LumaDent permits returns for a refund within the 45-day trial period, with deductions for the original shipping and handling fees, as well as any applicable service charges (such as prescription services and customization fees).
LumaDent offers a hassle-free exchange policy for products purchased within the 45-day trial period. Exchanges, at no additional cost, can be made for items of equal value.
LumaDent extends its commitment to servicing numerous products even beyond the designated warranty period. If you encounter any issues with your equipment and find yourself outside the warranty timeframe, we encourage you to get in touch with us to diagnose your issue.