Warranty

LumaDent Warranty


Effective for Orders Placed as of August 2023.

View
Legacy Warranty.

The LumaDent warranty offers comprehensive coverage to ensure your satisfaction and the longevity of our products. Whether you are a dentist, hygienist, surgeon, EFDA/EDDA, or are following a different path–such as a career in biology, electronics, jewelry, or anything in between where seeing clearly is paramount, the experts at LumaDent are here to help you reach ultimate precision when it comes to your craft.

Lifetime Loupes Warranty

The LumaDent warranty offers comprehensive coverage to ensure your satisfaction and the longevity of our products.

Lifetime Loupes Warranty Coverage

Our Lifetime Loupes Warranty guarantees that all LumaDent products are free from defects, and we commit to servicing or replacing any part found to be defective. While the Lifetime Loupes Warranty covers prescription updates, service fees may be incurred for loupes containing progressive lenses, blue blockers, or high-index lenses.

  • Frames - Temple Arms, Hinges, Carrier Lens
  • Telescopes/Oculars & Adhesive - Loose Oculars, Adhesive/Glue, Seals, Collimation

Not Covered in the Lifetime Loupes Warranty

The normal wear and tear associated with the daily use of any of our products is not covered by the warranty. All frames contain components classified as replaceable maintenance parts, which are also exempt from this warranty. This includes but isn't limited to components such as nose pads and auxiliary accessories such as loupe straps. Coverage will be determined by the Quality Assurance Team to ensure that your product issue was not due to manufacturer error or user misuse.

The following will void the warranty:

  • Mishandling, improper use, neglect (dropped, kicked, scratched, stolen).
  • Unauthorized tampering, guideline non-compliance, unapproved alterations.
  • Shipping issues (e.g., packages lost in the mail).
  • Normal wear & tear (e.g., scratches, discolorations, and frame chips).
  • Restricted chemical use (e.g., Using adhesives, glutaraldehydes, iodophors, alcohol, bleach, CaviWipes™, or Autoclave/Chemiclave machines with any of our products will void the warranty).
  • External factors beyond our control.

Headlight Warranty

Award-winning headlights deserve award-winning coverage. LumaDent takes pride in offering a robust and comprehensive warranty for our exceptional headlight products. We stand firmly behind the quality and durability of our headlight systems, which is why we provide a generous warranty to our valued customers.

Headlight Warranty Coverage

Our Headlight Warranty covers your LumaDent headlight against defects in materials and workmanship, ensuring your investment is protected. Our Headlight Warranty covers various components, including the headlight itself, battery pack, charger, wires, and cables, offering peace of mind for your essential tools.

The Headlight Warranty covers the following:
  • Headlamp (LED) - 2 Years
  • Battery Pack & Charger - 1 Year
  • Mounts & Linkage Arms - 1 Year
  • Wires & Cables - 6 Months

Note: The coverage provided by LumaDent does not indicate the lifetime of the product. While LumaDent's coverage details may specify the extent of protection or warranty that comes with our dental and surgical headlights, it does not necessarily reflect how long the product will remain operational or in good condition. The actual lifespan of LumaDent products can be influenced by various factors, including usage frequency, maintenance practices, and environmental conditions in the dental or surgical setting.

Not Covered in the Headlight Warranty

Our Quality Assurance Team has sole authority to determine defects and whether a unit qualifies for repair or replacement.

The Headlight Warranty can be voided for:
  • Instances of liquid damage affecting headlights and batteries
  • Neglect:
    a. Unauthorized tampering (e.g., services to products performed by a 3rd-party not authorized by LumaDent).
    b. Non-compliance with product user manuals, maintenance guidelines, or warnings.
    c. Standard wear & tear (e.g., scratches, discolorations, chips, accidents, mistreatment, or events beyond the reasonable control of LumaDent).
  • Improper handling/inappropriate usage

Return & Exchange Policy

At LumaDent, your satisfaction is our top priority. If you're not completely happy with our products, you can return them within the first 45 days of receiving your order. Simply send the product back in its original packaging, and we'll give you a full refund, minus a $150 customization fee* and the initial shipping and handling charge.

*The $150 customization fee ONLY applies to ErgoPrism TTL loupes. This fee helps cover the costs associated with crafting and customizing the ergonomics of this LumaDent products, which is tailored to your specific needs and preferences. We appreciate your understanding as it ensures we can maintain the highest quality and craftsmanship of our custom-made products that our customers have come to expect. If you have any questions or concerns, please don't hesitate to contact our customer solutions team.

Returns & Refunds

LumaDent permits returns for a refund within the 45-day trial period, with deductions for the original shipping and handling fees, as well as any applicable service charges (such as prescription services and customization fees). 

Keep in mind:
  • Shipping fees are non-refundable.
  • Prescription services for loupes are non-refundable.
  • The customer returning the product is responsible for covering the shipping costs.
  • Refunds will not be issued for final sale items.
  • If your product has been damaged, misused, or modified, it may not qualify for a return.

Exchanges

LumaDent offers a hassle-free exchange policy for products purchased within the 45-day trial period. Exchanges, at no additional cost, can be made for items of equal value.

You can initiate an exchange within the 45-day trial for a variety of reasons, including:
  1. Changing the battery color, LED Package, LED color temperature
  2. Changing magnification, frame style, color
  3. Receiving the incorrect product (e.g., mount)
  4. Changing type of loupes (e.g., TTL vs. Flip-Up, Galilean vs. Prism)
Keep in mind:
  • Any price difference between the products being exchanged must be settled before we ship the new product to you. If the new product is less expensive, we will refund the difference to you. Once we send your exchange, your 45-day trial will restart upon the day of receipt of your new product.

  • If your product has been damaged, misused, or modified, it may not qualify for an exchange. (Refer to the “Not Covered in the Lifetime Loupes Warranty") section above.

Service Process

LumaDent extends its commitment to servicing numerous products even beyond the designated warranty period. If you encounter any issues with your equipment and find yourself outside the warranty timeframe, we encourage you to get in touch with us to diagnose your issue.

Additional Information:
  • All service prices are denominated in USD.
  • The serviceability of your equipment will be determined by LumaDent upon receiving and assessing the item.
  • The sender is responsible for the shipping costs to LumaDent. Rest assured, LumaDent covers the shipping expenses for returning serviced product(s) to the sender using basic shipping methods. 
  • Questions? Please contact our Solutions Team for more information.

A Clear Vision

Let's Transform Your Practice, Together

Get in Touch>

LumaDent, Inc.
10437 Double R Blvd
Reno, NV 89521