Our Lifetime Loupes Warranty guarantees that all LumaDent products are free from defects, and we commit to servicing or replacing any part found to be defective. While the Lifetime Loupes Warranty covers prescription updates, service fees may be incurred for loupes containing progressive lenses, blue blockers, or high-index lenses.

• Frames - Temple Arms, Hinges, Carrier Lens
• Telescopes/Oculars & Adhesive - Loose Oculars, Adhesive/Glue, Seals, Collimation

Not Covered in the Lifetime Loupes Warranty

The normal wear and tear associated with the daily use of any of our products is not covered by the warranty. All frames contain components classified as replaceable maintenance parts, which are also exempt from this warranty. This includes but isn't limited to components such as nose pads and auxiliary accessories such as loupe straps. Coverage will be determined by the Quality Assurance Team to ensure that your product issue was not due to manufacturer error or user misuse.

The following will void the warranty:

• Mishandling, improper use, neglect (dropped, kicked, scratched, stolen).
• Unauthorized tampering, guideline non-compliance, unapproved alterations.
• Shipping issues (e.g., packages lost in the mail).
• Normal wear & tear (e.g., scratches, discolorations, and frame chips).
• Restricted chemical use (e.g., Using glutaraldehydes, iodophors, alcohol, bleach, CaviWipes™, or Autoclave/Chemiclave machines with any of our products will void the warranty).
• External factors beyond our control.
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Headlight Warranty

Award-winning headlights deserve award-winning coverage. LumaDent takes pride in offering a robust and comprehensive warranty for our exceptional headlight products. We stand firmly behind the quality and durability of our headlight systems, which is why we provide a generous warranty to our valued customers.

Headlight Warranty Coverage

Our Headlight Warranty covers your LumaDent headlight against defects in materials and workmanship, ensuring your investment is protected. Our Headlight Warranty covers various components, including the headlight itself, battery pack, charger, wires, and cables, offering peace of mind for your essential tools.
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• Headlamp (LED) - 2 Years
• Battery Pack & Charger - 1 Year
• Mounts & Linkage Arms - 1 Year
• Wires & Cables - 6 Months
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Not Covered in the Headlight Warranty

Our Quality Assurance Team has sole authority to determine defects and whether a unit qualifies for repair or replacement.
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• Instances of liquid damage affecting headlights and batteries
• Neglect:
  a. Unauthorized tampering (e.g., services to products performed by a 3rd-party not authorized by LumaDent).
  b. Non-compliance with product user manuals, maintenance guidelines, or warnings.
  c. Standard wear & tear (e.g., scratches, discolorations, chips, accidents, mistreatment, or events beyond the reasonable control of LumaDent).
• Improper handling/inappropriate usage
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Return & Exchange Policy

At LumaDent, your satisfaction is our top priority. If you're not completely happy with our products, you can return them within the first 45 days of receiving your order. Simply send the product back in its original packaging, and we'll give you a full refund, minus a 20% restocking fee* and the initial shipping and handling charge.
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‍_{*The 20% restocking fee will apply to the invoice value of the products that are returned to LumaDent. This fee helps cover the costs associated with crafting and customizing LumaDent products, which are tailored to your specific needs and preferences. We appreciate your understanding as it ensures we can maintain the highest quality and craftsmanship of our custom-made products that our customers have come to expect. If you have any questions or concerns, please don't hesitate to contact our customer solutions team.}

Returns & Refunds

LumaDent permits returns for a refund within the 45-day trial period, with deductions for the original shipping and handling fees, as well as any applicable service charges (such as prescription services and restocking fees). 

• Shipping fees are non-refundable.
• Prescription services for loupes are non-refundable.
• The customer returning the product is responsible for covering the shipping costs.
• Refunds will not be issued for final sale items.

Exchanges

LumaDent offers a hassle-free exchange policy for products purchased within the 45-day trial period. Exchanges, at no additional cost, can be made for items of equal value.

1. Changing the battery color, LED Package, LED color temperature
2. Changing magnification, frame style, color
3. Receiving the incorrect product (e.g., mount)
4. Changing type of loupes (e.g., TTL vs. Flip-Up, Galilean vs. Prism)
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• Any price difference between the products being exchanged must be settled before we ship the new product to you. If the new product is less expensive, we will refund the difference to you. Once we send your exchange, your 45-day trial will restart upon the day of receipt of your new product.
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• If your product has been damaged, misused, or modified, it may not qualify for an exchange. (Refer to the “Not Covered in the Lifetime Loupes Warranty") section above.
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Service Process

LumaDent extends its commitment to servicing numerous products even beyond the designated warranty period. If you encounter any issues with your equipment and find yourself outside the warranty timeframe, we encourage you to get in touch with us to diagnose your issue.
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• All service prices are denominated in USD.
• The serviceability of your equipment will be determined by LumaDent upon receiving and assessing the item.
• The sender is responsible for the shipping costs to LumaDent. Rest assured, LumaDent covers the shipping expenses for returning serviced product(s) to the sender using basic shipping methods. 
• Questions? Please contact our Solutions Team for more information.